Refund policy

Refund Policy

At VedinSphere, we want every customer to receive a cable that works as expected. If something is wrong with your order, please contact us and we will review the issue as quickly as possible.

Contact: support@vedinsphere.com

Order Issues, Defects, or Performance Problems

If your cable has a confirmed manufacturing defect, arrives damaged, or fails to meet the advertised performance under compatible equipment, please contact us within 30 days of delivery.

To help us review the issue, please include:

- Your order number
- A clear description of the problem
- Photos or videos showing the issue
- Screenshots or test results, if the issue is related to speed, charging, or device compatibility

After reviewing your case, we may offer one of the following solutions depending on the situation:

- Replacement cable
- Refund
- Partial refund
- Troubleshooting support

In some cases, you may not need to return the defective cable. We will confirm the next steps by email.

Performance Disclaimer

Thunderbolt 5 and USB4 performance depends on the full setup, including your host device, controller, charger, dock, SSD, display, and connected peripherals.

Standard bi-directional data transfer supports up to 80Gbps. 120Gbps Bandwidth Boost is typically used for compatible high-resolution display output. Actual transfer speeds may be limited by your device or peripheral hardware.

240W charging requires a compatible EPR charger and compatible device.

Change of Mind Returns

If you change your mind, you may request a return within 30 days of delivery, as long as the product is unopened, unused, and in its original packaging.

To start a return, email us at support@vedinsphere.com with your order number.

Return conditions:

- Product must be unopened and unused
- Product must be in original packaging
- Customer is responsible for return shipping costs
- A tracked shipping method is required
- Original shipping costs, if any, are non-refundable
- A 15% restocking fee may apply

Refunds will be issued to the original payment method after we receive and inspect the returned product. Please allow 3–10 business days for the refund to appear, depending on your payment provider.

1-Year Limited Warranty

Every VedinSphere cable includes a 1-year limited warranty against manufacturing defects under normal use.

This warranty does not cover:

- Accidental damage
- Misuse or abuse
- Normal wear and tear
- Damage caused by incompatible devices, chargers, or accessories
- Unauthorized modification or repair
- Cosmetic damage that does not affect performance

If a valid warranty issue is confirmed, we may provide a replacement or another appropriate solution.

Return Address

Please contact us before sending any return.

Returns sent without prior approval may not be accepted. Once your return request is approved, we will provide the return instructions and return address by email.

Unexpected Customs or Delivery Charges

Orders are shipped with duties and taxes included for supported destinations. If you receive an unexpected customs, duties, or tax charge at delivery, please contact us at support@vedinsphere.com with your order number and proof of the charge.

Questions

If you have any questions about your order, refund, return, or warranty, please contact us:

support@vedinsphere.com

We typically reply within 24–48 hours.